Workflow , BPM & Demand Management (case study)
Organization and process optimisation
Telecommunication sector
Workflow and demand management project
The Challenge
Automation of manual demands management, Acceleration of the request study and response, Optimizing the management of providers.
The solution
ORGANISATION CONSULTING
Audit and optimization of the existing process of demand management and providers response, Study of need, recommendations and Proof of Concept.
WORKFLOW
Accelerate the existing process,
View real-time project progress, Alert if non-compliance with milestones, Produce a set of reporting and KPI.
CHANGE MANAGEMENT
Implementation of the new process,
Training for the workflow tool usage.