Workflow , BPM & Demand Management (case study)

Organization and process optimisation

Telecommunication sector

Workflow and demand management project

The Challenge

Automation of manual demands management, Acceleration of the request study and response, Optimizing the management of providers.

The solution

ORGANISATION CONSULTING

Audit and optimization of the existing process of demand management and providers response, Study of need, recommendations and Proof of Concept.

WORKFLOW

Accelerate the existing process,
View real-time project progressAlert if non-compliance with milestones, Produce a set of reporting and KPI.

CHANGE MANAGEMENT

Implementation of the new process,
Training for the workflow tool usage.

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